Moscow +7 (499) 703 04 47,   Saint-Petersburg +7 (812) 309 57 51
Highly available
fully managed
cloud platform
for web and apps

Support

Levels of support

Basic
Basic support during business hours through tickets address and email.
Full
Full support also includes the diagnosis of problems and setting the standard system software installation and configuration of additional software programs.
Extended
Extended support includes the load monitoring and the quality of the site, diagnose problems in the work site.
Proactive
Proactive support includes performance measurement, forecasting resource requirements and optimize the system under load change or configuration, and also regulates the maximum response time to 1 hour.

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Basic

  • Support via email and tickets: working hours
  • Maximum response time: 24 hours
  • Emergency support: working hours
  • Monitoring system health
  • Updating the basic system software
  • Managed backup
Price
free

Full

  • Support via email and tickets: working hours
  • Phone support: working hours
  • Maximum response time: 24 часа
  • Emergency support: around the clock
  • Monitoring system health
  • Troubleshooting and tuning of standard software programs
  • Updating the basic system software
  • Installation of additional software programs
  • Versioning system software configuration
  • Managed backup
Price
from 850 rub/mon

Extended

  • Support via email and tickets: around the clock
  • Phone support: around the clock
  • Maximum response time: 24 hours
  • Emergency support: around the clock
  • Monitoring system health
  • Monitoring of load and consumable resources
  • Monitoring and evaluation of metrics of quality of the site, mail
  • Troubleshooting and tuning of standard software programs
  • Diagnosis of problems in the work site
  • Updating the basic system software
  • Installation of additional software programs
  • Versioning system software configuration
  • Keeping passports site, log of work performed, document changes
  • Managed backup
  • Verification of backups
  • Administration tasks during working hours: 1 hour per month
Price
from 5950 rub/mon

Proactive

  • Support via email and tickets: around the clock
  • Phone support: around the clock
  • Maximum response time: 1 hour
  • Emergency support: around the clock
  • Monitoring system health
  • Monitoring of load and consumable resources
  • Monitoring and evaluation of metrics of quality of the site, mail
  • Troubleshooting and tuning of standard software programs
  • Diagnosis of problems in the work site
  • Measuring performance, system optimization
  • Predicting resource requirements, scheduling configuration changes
  • Updating the basic system software
  • Installation of additional software programs
  • Versioning system software configuration
  • Keeping passports site, log of work performed, document changes
  • Managed backup
  • Verification of backups
  • Providing disaster recovery plan
  • Administration tasks during working hours: 3 hours per month
  • Administrative tasks (urgent): 1 hour per month
Price
from 9350 rub/mon

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